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Troubleshooting
Unable to use a first generation Draytek Vigor 120 as a PPPoE modem -- Dec 18 2014, 3:54 PM
Power Router Pro stops Internet service when one of its two ADSL connections drops (sync or Internet connection) -- Sep 26 2014, 8:43 PM
Upstream usage has increased dramatically since installing Sharedband -- Sep 1 2014, 1:16 PM
Packet loss or slow performance detected when accessing any remote FTP server through a SonicWall NSA 240 firewall -- Feb 28 2014, 1:02 PM
Device Incompatibility -- Nov 7 2013, 5:28 PM
Power Router Pro is unable to connect, sync or drops sync -- Oct 30 2013, 11:03 AM
Lower than expected performance when operating across an ICUK line -- Oct 2 2013, 11:39 AM
Turn off ARP-Cache Restrictions on Cisco ASA 5500 Series Version 8.4(4.5) -- Aug 29 2013, 5:13 PM
VOIP solution won't function -- Jul 8 2013, 3:11 PM
Strict or Moderate NAT Error when using Xbox Live services -- Jun 10 2013, 5:23 PM
VPN tunnel not establishing -- Mar 22 2013, 11:09 AM
Determine your routers Optimum MTU setting -- Mar 14 2013, 3:35 PM
Poor call quality on 3CX VOIP Phone System -- Feb 19 2013, 12:45 PM
VOIP issues behind a Draytek Router/Firewall -- Feb 4 2013, 10:42 AM
Large outbound email attachments are corrupted when they reach their destination -- Jan 16 2013, 4:43 PM
Downloading content from an individual content delivery server (e.g. Akamai) is slow despite normal internet access meeting expectations -- Jan 16 2013, 4:40 PM
Unable to establish a VPN between Draytek 28x0 and Watchguard XTM 505 -- Jan 16 2013, 4:34 PM
NOC Customer Portal speeds measure lower than expected or are erratic though speedtesting is stable and meets expectations -- Jan 16 2013, 4:29 PM
NOC Customer Portal speeds are stable and meet expectations but speedtesting measures lower than expected or is erratic -- Jan 16 2013, 4:23 PM
NOC Customer Portal speeds measure lower than expected or are erratic and speedtesting measures lower than expected or is erratic -- Jan 16 2013, 4:13 PM
Manual speedtesting of a single Sharedband or ISP router reports lower speeds than those displayed in the NOC Customer portal -- Jan 16 2013, 3:59 PM
Aggregation server not responding appears on the 'Sharedband Status' screen within router's web interface -- Jan 16 2013, 3:18 PM
Lower than expected download performance -- Jan 15 2013, 10:01 PM
Experiencing poor upload performance or limited speedtest results when using generic (Linksys, Power) routers -- Jan 15 2013, 9:51 PM
Erratic speedtest results or lower than expected performance -- Jan 15 2013, 9:44 PM
Lower than expected performance when using generic (Linksys, Power) routers -- Jan 15 2013, 9:36 PM
The WAN connection on Power router appears 'down' after changing MTU value -- Jan 15 2013, 9:26 PM
Outlook will connect to Exchange but not download any messages before disconnecting when operating across a Juniper SSL VPN -- Jan 15 2013, 9:22 PM
Lost Sharedband Router Password -- Jan 8 2013, 11:51 AM
FTP session cannot connect -- Apr 23 2012, 7:58 PM
Change router password on neutral (Linksys, Power) Routers -- Nov 28 2011, 2:52 PM
Sharedband slows down in the afternoon/evening -- May 12 2011, 3:28 PM
Simple Packet Loss Test -- Mar 2 2011, 6:14 PM
Disable the SPI Firewall on Linksys WAG54G2 -- Jan 7 2011, 3:06 AM
Poor call quality on VoIP -- Jan 7 2011, 2:44 AM
Disable ARP-Spoof Detection on Firewalls -- Jan 6 2011, 4:58 PM
How to turn off Sharedband on Netgear and TP-Link W8968 Router (for ISP Troubleshooting) -- Jan 5 2011, 6:13 PM