View Category

Troubleshooting
FTP connection cannot be established -- Apr 23 2012, 6:58 PM
This may be resolved by modifying the connection to use Passive FTP (instead of Active FTP) and ensuring packet blocking is not enabled by the FTP server host
Using your BT Hub 3 as a wireless access point -- Mar 26 2012, 5:21 PM
Using your BT Hub 3 as a wireless access point with Sharedband.
Change router password Neutral Routers -- Nov 28 2011, 1:52 PM
This article explains the process for changing the router password on Sharedband Neutral Routers.
Sharedband slows down in the afternoon -- May 12 2011, 2:28 PM
If you experience slow down in the afternoons you may be suffering from contention or traffic shaping.
Simple Packet Loss Test -- Mar 2 2011, 5:14 PM
A simple ping based test to determine packet loss or latency differences
Disable the SPI Firewall on Linksys WAG54G2 -- Jan 7 2011, 2:06 AM
The SPI Firewall on some devices can sometimes cause problems with Sharedband neutral routers, the Linksys WAG54G2 Wireless ADSL Gateway has this feature.
E-Mails not sending/non-delivery reports/Reverse DNS -- Jan 7 2011, 2:02 AM
Some SMTP servers check to make sure you are who you say you are. They do this by performing a reverse DNS lookup on your IP.
Jittery Audio on VoIP -- Jan 7 2011, 1:44 AM
You may get problems that audio sounds broken, this is generally caused by out of sequence packets. With most systems this can be fixed by enabeling a jitter buffer.
Turn off Anti-Spoofing Detection on DrayTEK Routers -- Jan 6 2011, 3:58 PM
As Sharedband aggregates traffic over multiple routers, some devices can see the packets as being "Spoofed", To enable your connection to run at Optimal Speed, then you will need to turn this feature off
How to turn off Sharedband on Netgear DG834's (for ISP Troubleshooting) -- Jan 5 2011, 5:13 PM
Sharedband is an extra piece of software added to the routers to allow ADSL bonding. If we turn this software off then the modem is EXACTLY like a standard modem, This is useful to troubleshoot connectivity issue's with your ISP

Log In





Register | Resend Validation
Forgot Your Password?

Search Knowledge Base