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| Jan 7 2011, 1:50 AM |
When using VPN Devices with Sharedband then you will need to change the MTU Setting on either the VPN Tunnel itself, or more often the MTU Value of the WAN Connection that is connected to our Routers, This is because Sharedband uses a 32 byte header that your VPN Device doesn't account for.
The MTU you require can be calculated using your normal MTU and subtracting 32 bytes, In the UK a normal MTU on Standard ADSL is 1492, however with some providers and some newer exchanges this can be lower, you can find out your current MTU from the Sharedband Portal.
Log onto your customer account and click Status, then Router Status, you should now see a screen similar to this:
If you have any problems with MTU Settings please Raise A Ticket
The MTU you require can be calculated using your normal MTU and subtracting 32 bytes, In the UK a normal MTU on Standard ADSL is 1492, however with some providers and some newer exchanges this can be lower, you can find out your current MTU from the Sharedband Portal.
Log onto your customer account and click Status, then Router Status, you should now see a screen similar to this:
| Sharedband MTU | VPN/WAN MTU |
|---|---|
| 1492 | 1460 |
| 1456 | 1424 |
| 1400 | 1368 |
If you have any problems with MTU Settings please Raise A Ticket