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NOC Customer Portal speeds measure lower than expected or are erratic and speedtesting measures lower than expected or is erratic
NOC Customer Portal speeds may measure lower than expected or are erratic and speedtesting may measure lower than expected or is erratic at the same time. This may indicate that one or more of your ISP connections is suffering from contention or traffic shaping.
These are explained further in article http://support.sharedband.com/kb/kb18/ which also provides additional testing that you can perform.
If either is the cause of your problem, we would recommend that you refer this to the ISP(s) concerned.