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No StarNo StarNo StarNo StarNo Star | Jan 15 2013, 9:01 PM |
Lower than expected download performance
If you are experiencing lower than expected download performance, it could be that your upload bandwidth is utilising ≥80% of available bandwidth. This utilisation level will affect download/internet performance so to verify this, please logon to the NOC Customer Portal and then click the 'Status' menu. Within the submenu on the left of the screen, you will see a 'Usage Statistics' button. Please click on this button and you will be presented with a graph that displays bandwidth utilisation. The red line on the graph is associated with upload utilisation so please check whether this is consuming ≥80% of available upload bandwidth.
If it is, you can use the 'Protocol' dropdown button to identify which service may be consuming your bandwidth as follows and take local measures to reduce it:
UDP =  Torrent
TCP = Offsite/cloud backup, Exchange or other